Orders placed on weekdays by 3pm PST ship out the same day unless an item is out of stock.
Please select the shipping method you would like to receive your package in the time you need (2-Day, Overnight, or Saturday Delivery) .
Once your order has been shipped, you will receive FedEx tracking information via email to the email address provided at checkout.
Out of stock and custom order items take approximately 10 weeks to ship.
**Please note that the below shipping turnaround applies only to pieces that are in stock.**
FedEx 2-Day Express Shipping: Orders placed by 3PM PST will arrive by end of the second business day from the date that it was shipped.
Note: If the package is shipped 2nd Day on a Thursday by 3PM PST, the package is expected to arrive the following Monday (2nd Business Day).
FedEx Standard Overnight: Packages are typically guaranteed to arrive at the destination address the next business day by the end of the day if items are in stock.
International Shipments: FedEx Priority International typically takes 3 to 5 business days depending on the final destination.
If the item you ordered is in stock and your order is placed before 3PM PST, we will ship it out the same day. If the item is not in stock, we will email you with a lead time once your order is placed.
We offer free domestic 2-Day shipping via FedEx Express for orders all orders, shipping within the United States. Shipping charges range from $25 - $50 for overnight delivery (depending on your destination zone) and $65 for Saturday delivery.
We also offer free international shipping on orders on all orders via FedEx International Priority, worldwide.
Orders are shipping through FedEx Express and FedEx International Priority.
Yes, all shipments require a direct signature for delivery. We do offer shipping to a PO Box upon request; however, we do not ship to an APO or FPO address.
Please be advised that if a package is returned to Anne Sisteron (the sender) after three delivery attempts, the customer is responsible for shipping and all associated costs (including insurance) to resend.
Yes, we ship worldwide.
All international orders are subject to incur duty and freight fees for customs clearance. The customer is responsible for these fees, we are not liable for these costs. If you are purchasing a gift for a recipient who lives outside of the US and would like to cover these fees, please call our office at 310-550-0716.
Yes, provided the item has not already shipped. To make any changes to your shipping address please call our office at 310-550-0716 or email email@example.com.
Once an order is placed, changes cannot be made to items on that order. The original order will need to be cancelled and a new one can be placed, please call our office at 310-550-0716.
Returns & Exchanges
Items must be returned within 10 days after receiving the merchandise in their original condition, unworn with tags attached, to be eligible for a refund. We reserve the right to refuse a refund request if the return does not comply with this policy.
Once returned items are received, refunds will be given in the same form of payment used for purchase if the item is returned to us within 10 days after receiving the merchandise. Any item without tags will not be eligible for a refund.
We do not refund shipping and handling charges. Customers are responsible for all shipping costs when returning items. All returns will be processed within 10 days upon receipt.
** Please Note ** All returns need to be properly insured through the courier (USPS, UPS, FedEx) as we are not responsible for any lost, stolen or damaged packages.
We do not refund shipping and handling charges. Customers are responsible for all shipping costs when returning an item(s).
Please call us at 310-550-0716 to begin the return process.
Please allow 10 business days to receive your refund.
Exchanges can be made within 10 days after receiving the merchandise. Item(s) must be in its original condition, unworn and with tags attached.
All custom, personalized, and engraved pieces are final sale.
No, all items purchased during a sale are final sale.
We can only honor the discount on the item that was purchased during the time of the promotion.
We allow exchanges if you are within our 10-day company return policy.
You will be charged at the time the order is placed. This will ensure that your order is placed in the queue to be fulfilled and shipped as soon as your item is available.
Some items at Anne Sisteron are one of a kind, which means they are not likely to be restocked. Others may take longer to process as they need to be ordered or are in very high demand. The best way to stay in the know and be notified is by adding your email to the waitlist or by signing up to our newsletter, as we introduce new items often.
Yes, we will do our best to accommodate requests for custom pieces, however, not all customizations are achievable.
Yes, all personalized pieces available at this link:
This can be found under our Customer Service category, at the bottom of any page on our website.
The clarity of our diamonds is SI and S2.
The color grade of our diamonds is G - H.
Repairs & Jewelry Care
We value our quality and craftmanship at Anne Sisteron Fine Jewelry. Jewelry is fragile and should be handled with utmost care. If you ever need a repair with any jewelry purchased through www.annesisteron.com or our Beverly Hills boutique, please email firstname.lastname@example.org. Please provide your Order Number, Name, Return Address, Repair Issue and attach any images that we may find helpful.
Repairs after 6 months of purchase may be an additional fee according to the nature of the item.