Orders placed on weekdays by 3pm PST, ship out the same day unless an item is on back order.
Overnight and Saturday Delivery are available shipping methods for an extra charge. See full Shipping Policy here.
Custom orders can take approximately 6-10 weeks to ship, depending on the intricacies of the design. Please email us at info@annesisteron.com for a better estimate on your desired piece.
Once your order has been shipped, you will receive an email providing your tracking information. You may also track your order's progress on your account and order confirmation page.
*Please note that the below shipping turnaround applies only to pieces that are in stock.
FedEx 2-Day Express Shipping: Orders placed by 3PM PST will arrive by end of the second business day from the date that it was shipped.
Note: If the package is shipped 2nd Day on a Thursday by 3PM PST, the package is expected to arrive the following Monday (2nd Business Day).
FedEx Standard Overnight: Packages are typically guaranteed to arrive at the destination address the next business day by the end of the day if items are in stock.
International Shipments: FedEx Priority International typically takes 3 to 5 business days depending on the final destination.
If the item you ordered is not in stock, our customer service team will reach out and provide a proper lead time on your order. Please contact us for any questions at info@annesisteron.com. Learn more.
Orders are shipped through FedEx Express or FedEx International Priority. We package our fine jewelry with its safety in mind to assure your piece will arrive in excellent condition.
Only our insured shipping options require a direct signature for delivery due to the value of the package. Ground Uninsured Shipping is only available when every item in your cart is under a certain price; if your cart includes any item priced over the limit, insured, signature-required shipping is required. We do offer shipping to a PO Box upon request; however, we do not ship to an APO or FPO address.
Please be advised that if a package is returned to Anne Sisteron after FedEx's three delivery attempts, the customer is responsible for all re-shipping costs.
All international orders are subject to incur duty and freight fees for customs clearance. The customer is responsible for these fees, we are not liable for these costs. If you are purchasing a gift for a recipient who lives outside of the US and would like to cover these fees, please call our office at 310-550-0716.
Yes, provided the item has not already shipped. To make any changes to your shipping address, please call our office at 310-550-0716 or email us at info@annesisteron.com.
Once an order has shipped, changes cannot be made to items on that order. Please call us at 310-550-0716, or email us at info@annesisteron.com for further assistance on how we can edit a recently placed order for you.
Returns & Exchanges
We offer exchanges or store credit within 7 days of receipt of your purchase. Refunds are not available.
If your piece(s) does not fit, please do not wear them and contact us immediately. We cannot refund lost merchandise.
We do not refund shipping and handling charges. Customers are responsible for all shipping costs when returning items. All returns will be processed within 1-3 days upon receipt.
We recommend your returned packages to be properly insured through the courier (USPS, UPS, FedEx) as we are not responsible for any lost, stolen or damaged packages.
Customers are responsible for all shipping costs when returning an item(s). We do not refund shipping and handling charges.
To initiate a return, please email us at info@annesisteron.com. All shipping costs are at the customers' discretion. Please enclose an original copy of your receipt stating the reason for your return.
Please allow up to 10 business days to receive your refund. Processing times vary depending on payment providers.
All custom, personalized, and engraved pieces are final sale.
All items purchased during a sale are final sale.
We can only honor the discount on the item that was purchased during the time of the promotion.
Product
You will be charged at the time the order is placed. This will ensure that your order is placed in the queue to be fulfilled and shipped as soon as your item is available.
Some pieces in our collection are one of a kind, which means they are not likely to be restocked due to the rarity of the gemstones. Other item(s) may take longer to process due to high demand. Our usual lead time can be anywhere from 1-5 weeks. Please email us at info@annesisteron.com for specific product lead time inquiries. We almost always make one of a kind miracles happen!
Sign up to our emails to stay updated when items are restocked or released!
Yes, we will do our best to accommodate requests for custom pieces, however, not all customizations are achievable.
All of our products are made of either 14KT or 18KT gold with conflict-free diamonds or one-of-a-kind colored gemstones. Some of our most loved gemstones include Emerald, Turquoise, Aquamarine, Mother of Pearl, Sapphire, Tourmaline, Topaz and so much more!
Our size guide is also available for ease of access on every product page.
The clarity of our diamonds range between SI and S2.
The color grade of our diamonds range from G-H.
Repairs & Jewelry Care
We value our quality and craftmanship at Anne Sisteron. Jewelry is fragile and should be handled with utmost care. If you ever need a repair with any jewelry purchased through www.annesisteron.com or our Beverly Hills Flagship, please email info@annesisteron.com. Please provide your Order Number, Name, Return Address, Repair Issue and attach any images that we may find helpful.
Repairs after 6 months of purchase may be an additional fee according to the nature of the item.
We will always repair a piece if it is possible. However, jewelry by nature is delicate. We only accept repairs for items purchased on AnneSisteron.com. Pricing for repairs varies.
We recommend that you have your fine jewelry cleaned professionally. For light cleaning, we recommend using a soft toothbrush with mild soap diluted in warm water, rinsing well and air drying.
Gifts
Yes, we do! Please contact us at 310-550-0716 Extension 2 for assistance.
Enter the gift card number provided in your email once you have reached our website’s payment page. Please call us at 310-550-0716 Extension 2 for any assistance.
Click the link provided in your email to check your remaining balance or email us at info@annesisteron.com with your gift card number and we can assist you further.
If you choose to select our complimentary gift wrap option at checkout, we will gift wrap your item(s) with our special Anne Sisteron ribbon in our beautiful jewelry gift box. We also offer to include a personal note upon request.
We aim to deliver the most special unwrapping experience for your loved one.
Yes. If you specify your order is a gift, we will include a gift receipt inside the package and no prices are visible.
We offer free international shipping but do not cover custom charges upon receipt.
We understand if you wish to cover the gift recipient's expected custom and duty charges. Please call us at 310-550-0716 and we're happy to help!
We are located at:
440 N Canon Dr. Beverly Hills, CA 90210
We’re open Monday through Saturday from 10:30 am to 5:30 pm.
Absolutely! You may pick up your order during our business hours.
Online orders can be returned anytime during business hours as long as your return occurs within our 10-day online return policy.
Exchanges within 14 days of purchase. All sales final.
Other Inquiries
You may use one promo code only at a time. Discount codes are ineligible during sales events.
ANNE SISTERON GIVES BACK
Choose where your $10 goes
We donate $10 with every order — select the cause you'd like to support.
